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Cyberware designs, manufactures, and sells standard and custom 3D scanning systems and software.

Motion Platform Problems

If you are noticing that the motion platform is making excessive noise, or "jerking," as it moves along the rotary or linear axis (or both), follow this procedure:
  1. Ensure that the Emergency Stop Button is not depressed (MS and MS platforms only).

  2. Verify that nothing is obstructing the movement of the platform.

  3. Verify that power is turned on to the SCSI box and that red light is lit on the motion platform power supply box.

  4. Recycle power to the SCSI box and motion platform power supply.

  5. Verify the operation of the power supply.

  6. Unplug and inspect all of the cables on the system:

    Look for any broken or missing pins, unplugged wires/cables, and kinked or broken cables.

  7. Reconnect all cables and wires that were removed in the previous step.

  8. Attempt to home the motion platform.

  9. Gather the following and send to Cyberware Support:

    1. Your Name
    2. Company Name
    3. Daytime Telephone Number
    4. Brief description of the problem
    5. All Error Messages and the exact text of the error message.
    6. Scanner Configuration File at ...\Cyberware\CyScan\cfg\*-factory.txt