Cyberware designs, manufactures, and sells standard and custom 3D scanning systems and software.

Motion Platform Grounding Problem

1. Isolate the problem by scanning:
   1. Take a cylindrical/circular scan (use any settings you like).

   2. Display the scan and see if the excessive spiking is present.

   3. Take a linear scan (use any settings you like).

   4. Display the scan and see if the excessive spiking is present.

   Is the problem evident in the circular scan only? If so, the problem is with the rotary axis. Continue with step 2 below.

   Is the problem evident in the linear scan only? If so, the problem is in the linear axis. Continue with step 2 below.

   Is the problem evident in both the linear and rotary scans? If so, contact Cyberware Support.

2. Track the ground wire (usually a green wire) that runs from a screw post on the power supply to the point where it bolts to the upper crossbar of the scanner frame. Make sure that the wire is securely connected on both ends and that there is no corrosion of any sort on the ends of the wire.

3. Is there any obvious damage to any of the wires/cables where they plug into the motors (both linear and rotary)?

4. Is there any obvious damage to the wires/cables along the area of the linear track? What about where those wires come up and around to reach the rotary motor?

5. As a work-around and to check the direction we're going in, do the following:
   1. Run a wire from the linear motor to the power supply ground post. It might be helpful to attach the ends using alligator clips.

   2. Run a wire from the rotary motor to the power supply ground post. It might be helpful to attach the ends using alligator clips.

   3. Check to see if the problem is fixed.

6. Contact Cyberware Support with the results, if necessary.